What Can We Learn From a FISH?

Much of the summer of 2002 I spent in Chicago, attending "new-manager" training classes, followed by training in the company's new inter-connected point-of-sale computer system being rolled out nationwide, followed by a national manager conference. As you can imagine, it was a rather intense period of "information overload"!

Typically, companies wrap uo their conferences with a powerful well known speaker...you know...rah rah...now get out there and make it explode!
But this time, the presenter was going to talk about FISH MONGERS!?!

His specific target was the staff at
The World Famouls Pike Place Fish Market, in Seattle, Washington!
In summary, Dr. Lundin shared a philosophy for business succcess. The principles can be applied to every aspect of our lives! He talked about how the operators of this inglorious business were able to earn the "World Famous" tagline.


As he shared his thoughts with us, I noted that the concepts have been part of my life for years. They are simple to add to yours! The primary points of the FISH philosophy are
*Choose your attitude - Be aware that you choose your attitude each day! What kind of day are you going to choose?
*Play - How can you have fun and create more energy? The gang at Pike Place actually throw fish around their market right in fornt of the customers!
*Make their day - When I was working in the stores I would include my customers in my "games".On one occasion, I showed a lady the back of a quarter with a horse, asking if she knew what kind of horse it was? (A quarter horse!) She searched for two weeks for a copy of that coin, so she could play that joke on her friends!
* Be present - How does it make you feel when you are talking to someone who seems focuses miles away? Don't be that person!